Refund policy
We want you and your pets to be happy with every order.
30-day returns: If something isn't right, contact us within 30 days of delivery for a return or exchange.
Condition: Items must be unused and in their original packaging. For everyone's safety, we can't accept returns on opened food or treats — but if there's a quality issue, tell us and we'll make it right.
How to start a return: Email us at support@citrustail.com with your order number and what you'd like to return. We'll reply within 1 business day with instructions.
Refunds: Once we receive your return, refunds go back to your original payment method within 5–7 business days.